Added: Nakeeta Newcombe - Date: 29.03.2022 18:19 - Views: 27712 - Clicks: 4046
The latest news from Virgin Atlantic and Virgin Holidays. This means that from 15 July, all departing customers should go to Terminal 3 rather than Terminal 2. However, customers departing to Red list destinations should go to Terminal 3. You can find more details in this announcement and further information will be updated on the website over the coming days and shared with customers booked to travel from 15 July onwards. See this UK Department for Transport news announcement for more details.
The full details of the requirements for travellers returning to England from these destinations can be found on GOV. Please note, this system applies to arrivals to England. You must continue to check the requirements you need to comply with for other origin or destination countries before you travel. The Government has also confirmed its intention to exempt arrivals who are fully vaccinated from quarantine when travelling from amber list countries. To make booking your trip as convenient as possible, you can find details of recommended Covid test providers here and we continue to work with partners to ensure pricing remains as competitive as possible.
Dominican Republic moves to Red list at on Wednesday 30 June. We do understand that the Covid situation remains dynamic and ongoing restrictions may pose difficulties to our customers with upcoming travel plans. If you are unable to travel for any reason, we offer as much choice and flexibility as possible to help you amend your plans.
Please also refer to the customer FAQ in our help centre. If your flight is still scheduled to operate, please see our flexible booking policy for your options. If you made your booking through a third party or travel agent, please contact them directly to discuss your options.
All Virgin Holidays customers with a booked travel date up until 30 April may rebook up until 30 April with the date change fee waived, or convert your booking to one of our holiday vouchers. This can either be to the same destination or we can look at alternatives, as well as different times of the year.
Of course, where a holiday is cancelled, you can also request a cash refund. Red: India, Pakistan, South Africa. Trinidad and Tobago also moves to Red from the Amber list at 4am on 8 June. This means that if you have been in or through India in the 10 days, you will be refused entry to the UK.
However, if you are a British or Irish National, or you have residence rights in the UK, you will be able to enter the UK, but you must quarantine in a government approved hotel for 10 days. Where a Virgin Atlantic customer is unable to travel for any reason, we offer as much choice and flexibility as possible to help you change or amend your plans, with the option to make a date change or name s change with the service fee waived, for a new travel date all the way until 30 April Fare difference may apply. If your flight is cancelled, you may also rebook for a new travel date all the way until 30 April , hold your ticket open, or request a refund.
Any customers who made their booking through a third party or travel agent, should contact them directly with any questions. Seat availability on UK flights from India is very limited and if you are not already booked on a service, we are unlikely to be able to accommodate you before 23 April due to restrictions on the of flights allowed to operate. Please note, these UK Government public health measures will be enforced using financial penalties. More information about these requirements can be found in the UK Government guidance.
Please remember you must book and pay for a Managed Hotel Quarantine Package, citing the invoice reference in your Passenger Locator Form. This means that if you have been in or through Pakistan in the 10 days, you will be refused entry to the UK.
Islamabad-Heathrow and Lahore-Heathrow services will continue to operate to facilitate essential journeys for UK nationals and residents returning home, who must present their Passenger Locator Form and hotel quarantine booking before they board any flights arriving after on 9 April.
Customers will be automatically rebooked onto our London Heathrow services, but if they wish to rebook or hold their ticket open for a later travel date before 30 April , we can help them with this, or arrange a refund. Any customers booked to travel to or from Pakistan in the coming weeks should continue to check their flight status at www. Those who made their booking through a third party or travel agent should contact them directly with any questions.
Seat availability on UK flights from Pakistan is very limited and if you are not already booked on a service, we may not be able to accommodate you before 9 April. Effective from on Monday 8 March , all outbound customers aged 18 years and above departing from London Heathrow and Manchester airports must complete a travel declaration form to confirm that you are legally allowed to travel abroad from England. You are currently only allowed to travel abroad if you have a legally permitted reason.
Please ensure you download and complete the form before you arrive at the airport, either printing a copy or saving it to a mobile phone or other device. The form is mandatory and failing to have a completed form when you arrive at the airport is a criminal offence, for which you could be fined by the Police. The UK Government has confirmed new mandatory testing requirements for all international arrivals to England, effective 15 February Customers arriving in England will be required to have two PCR tests, on day 2 and day 8 of their day quarantine.
You must book and pay for either an arrival test package or hotel quarantine package prior to travel. You need to include the reference in your Passenger Locator Form provided in the second you will receive which contains a copy of your invoice. The testing on arrival requirement is in addition to the existing mandatory requirement for all international arrivals aged 11 years and over to provide a negative Covid test result before departure for England, taken up to 3 days before departure. Firstly, I hope that you and your loved ones are well. As a valued customer of Virgin Atlantic I wanted to share with you an important milestone.
Yesterday we achieved a major step in securing the future of Virgin Atlantic through a privately funded solvent recapitalisation plan which has been approved by the UK High Court and recognised within the US jurisdiction. The last 6 months have been the toughest in our history, as they will have been for many of you. Despite the amazing efforts of our teams, at times we have not lived up to your expectations of us.
We know we need to rebuild your trust in us and we will do everything in our power to achieve that. We have always been, and remain committed to, refunding every customer who has requested one from us. We are working hard to increase processing capability and unlock some of the systems constraints we face. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively.
Our commitment is to ensure every customer flies safe and well and returns to the skies with us with confidence We are also committed to working alongside our industry partners to unlock travel restrictions and support public health by pressing for urgent government action to enable passenger testing I truly hope that as demand returns and confidence continues to grow, we will have the pleasure of welcoming you back on board. There are currently temporary terminal changes at London Heathrow and a of other airports that we fly from - find out more.
Due to the ongoing situation with COVID we are temporarily suspending the carriage of unaccompanied minors, aged 5 to 11 years old. This decision has been made with the health and safety of our people and customers at the front of our minds. We apologise for any inconvenience caused by this temporary change in policy. We are in the process of contacting customers with bookings made for unaccompanied minors.
If you have paid for a seat in our upper deck, you will be refunded. There is no V-room at London Heathrow, so any bookings will be refunded automatically. Entry to the 1 lounge is available here. Upper Class customers and Gold Card holders will of course be able to access our award-winning Clubhouse at London Heathrow. Our teams are receiving a high volume of calls at the moment, so please do bear with us — we'll be in touch as soon as we can. Please to Manage My Booking to ensure your contact details are up to date so we can keep you informed. Please keep checking the STA website for further details.
If you have a valid STA Travel flight-only booking with a pending refund, due to a cancelled flight, customers should complete our online refund form here attaching a copy of their STA booking confirmation , which shows the total paid and ticket and your phone . Our team will then be in touch to obtain the correct bank details for the refund to be processed. From the point the customer supplies all the necessary information and confirms correct bank details, we expect it to take a maximum of 30 days to process the refund. Which of our destinations are open for travel?
Virgin Atlantic help centre Travel news. Popular help topics. On this . Travel alerts. More travel news. What's going on at Virgin Atlantic. Virgin Atlantic Airways If your flight is still scheduled to operate, please see our flexible booking policy for your options. Virgin Holidays All Virgin Holidays customers with a booked travel date up until 30 April may rebook up until 30 April with the date change fee waived, or convert your booking to one of our holiday vouchers. International travel restart and green list from 17 May.
Declaration form for international travel from England. Declaration form for international travel from England Effective from on Monday 8 March , all outbound customers aged 18 years and above departing from London Heathrow and Manchester airports must complete a travel declaration form to confirm that you are legally allowed to travel abroad from England. UK Government announcement regarding testing on arrival and hotel quarantine. UK Government announcement regarding testing on arrival and hotel quarantine The UK Government has confirmed new mandatory testing requirements for all international arrivals to England, effective 15 February A message from our CEO.
Hello, Firstly, I hope that you and your loved ones are well. Temporary airport terminal changes across our network. Optimising our network and fleet to become greener and more efficient. What else is going on at Virgin Atlantic. Proving trials for fully vaccinated customers.
Virgin Atlantic increases capacity to the Caribbean. Return to Terminal 3. Virgin Atlantic partners with Vertical Aerospace. Call for re-opening of transatlantic travel.Virgin in need 18
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